SLA Options
Choose the response times that best fit your organisation. Times are measured in UK business hours and business days.
| SLA Options | Urgent | High | Medium | Low |
|---|---|---|---|---|
| Option 1 | 4–6 business hours | 8–14 business hours | 5 business days | 14 business days |
| Option 2 | Max 2 business hours | Max 6 business hours | Max 2 business days | Max 4 business days |
| Option 3 | 30 business minutes | 30 business minutes | 1 business day | 2 business days |